The Auto Brands Most Criticized for Service Quality
Even though some brands may produce top-quality vehicles, they don’t always have the best customer service, which drastically impacts a customer's overall experience of the product. After all, after spending a fortune on a vehicle, you want peace of mind knowing that the company will assist if you encounter any sort of premature issues or malfunctions. Let’s take a closer look at 15 car brands owners say have the worst customer service in 2025.
RAM
RAM is renowned for its heavy-duty vehicles that can take on any task. However, if you experience a problem with your RAM, it won't be so easy to get it sorted out. The brand has become synonymous with poor service responsiveness and its generally low satisfaction scores.
Chrysler
In recent years, an alarming number of Chrysler customers have reported long-standing quality issues and a generally poor dealer experience when it comes to buying their car. There has been widespread dissatisfaction regarding warranty disputes, slow response times, and a feeling of general uninterest from customer support teams.
Jeep
Jeep has been around for a good while, which is exactly why you would expect such a well-known and established brand to at least master customer service. On the contrary, customers often complain about electronics issues and inconsistent service when handling repairs.
Dodge
Dodge has released some exceptional vehicles over the years. Unfortunately, they have become a bit infamous for their poor customer service. To be more specific, the brand is incredibly unreliable and usually takes a long while to get things done when it comes to car services and repair.
Suzuki
If you have an issue with your Suzuki, you'll likely struggle to find the right parts for repairs. The company won’t be of much assistance either, as their customer service is sub-par at best. Suzuki has become synonymous with unhelpful dealerships, unexpected charges, and warranty disputes.
Volkswagen
VWs are top-quality vehicles, although they are prone to airbag and oil issues. Over the years, the brand's customer service rating has dwindled drastically, making it harder and harder to find the necessary parts for repairs.
Nissan
Nissan isn’t exactly known for its top-quality customer service. In fact, of all the major car manufacturers, they closely compare to some of the worst. Customers often complain about delayed response times, a lack of helpfulness, and inconsistent service.
Ford
Even though Ford stands out for their reliable and durable vehicles, the same can’t be said for their customer service. It has become increasingly more difficult for customers to receive help from the brand if they encounter any sort of issues with their vehicle.
Hyundai
Some of the most common issues experienced by Hyundai drivers include engine troubles and high oil consumption. Despite this, you’d be surprised by just how long it takes for these issues to be sorted out by the company. Customers often complain about slow response times.
Cadillac
Cadillac is considered a luxury car manufacturer. However, as a customer, don’t expect to receive any sort of top-class treatment or service. Cadillac has become somewhat infamous for its unhelpful and slow customer service team.
Subaru
If you are looking for a car that prioritizes safety, Subaru is the brand for you. However, when it comes to customer service, they don’t quite perform to the same standard. It is also becoming increasingly difficult to find spare parts for these cars, making repairs a bit of a nightmare.
Chevrolet
Owned by General Motors, Chevrolet has seen a bit of a downward trend when it comes to their customer service rating. Customers often experience mechanical and EVAP system issues, both of which take forever to repair. In general, the customer service is just slow and inconvenient.
Mini
In recent years, Mini has faced noticeable criticism when it comes to customer service. This is especially true in areas such as repair cost, dealership experience, and even post-sale support. Mini is notorious for its high repair costs - a problem that is only exacerbated by slow response times, scarce parts, and a generally unhelpful customer service team.
Land Rover
Since the start of the decade, Land Rover’s customer service reputation has taken a serious hit. Globally, they have received complaints regarding long repair times, warranty frustrations, poor communication, dealer behavior, and an obvious low rate of complaint resolution.
BMW
BMW was once known for its top-quality customer service. However, in recent years, it has been on a bit of a downward trend. In the UK and Europe, specifically, customers have faced unresponsive support and warranty disputes. More so, an alarmingly high number of customers complain about damage done to their vehicle during service.
